The importance of live chat for WooCommerce can be stressed enough. Creating an eCommerce store for your business and attracting customers is a process that requires dedication, effort, and hard work. But all the work goes in vain if you can retain the customer, create connections with them or help them when they are confused when they are at your site.
A survey by eDigital customer service revealed that live chat reached the highest customer satisfaction levels at 73% compared to 61% for emails and only 44% for traditional phone support.
Live Chat for Your eCommerce
Having a live chat on an eCommerce store triples the chances of customers making a purchase compared to others that do not have one. Businesses can use live chats to develop their FAQs and online help pages and when customers find answers through self-help, it reduces the need to contact customer service, saving time.
Why do you need Live Chat for Your WooCommerce
WooCommerce live chat ensures that potential customers get instant help for your online store as the support agent can view visitors’ carts and much more. Live Chat is also an untapped potential that can not only boost your sales but also help you understand your visitor’s behavior on your WooCommerce store.
With live chat support, you can not only assist your customers instantly but also help them out of long IVR menus before they can speak with a human. You can speed up the checkout process by assisting customers with product questions and provide fast and efficient technical support. Moreover, most of the live chat systems for WooCommerce integrate well with third-party services like Google Analytics and help you analyze traffic patterns and customer behavior.
Do you need help with setting up your eCommerce App? Check out our complete guide to WooCommerce mobile app creation or if you are a Shopify store owner, click here for the complete Shopify App guide.
Live chat for WooCommerce store
However, a late response can result in losing potential customers, whereas the primary focus of your eCommerce store is to convert your visitors into potential clients. Adding live chat to your WooCommerce store will help you overcome this issue. You just have to install any of the plugins that will help your visitors get assistance quickly.
WooCommerce plugins for live chat helps you a lot in lead management and sales initiatives. Some of them are free, while some offer premium features in the paid options.
Plugins to implement live chat for WooCommerce
Let us look at some of the popular plugins that help enable live chat for WooCommerce.
LiveChat is a customer service platform that helps engage more visitors, grow sales, and increase customer satisfaction across several channels. LiveChat greets people with a nice chat box at the bottom of the page. After the conversation is done, the customers can leave feedback and grade their experience with your agent. They can also give you a shout-out on social media through the share buttons embedded in the chatbox itself.
It’s a customer communication platform with a suite of integrated products for every team – including sales, marketing, product, and support. With this plugin, you can add Intercom Messenger to your website in just a few clicks and start chatting to customers and visitors to your website right away.
Tawk.to offers free live chat functionality and functionality based on a ‘no-charge business model. There are a number of customizations you can make, and the content of the live chat window can also be localized. It offers the flexibility to put the chat widget on any page of your choice. You can use a shortcode to manage the widget on specific pages. Tawk.To offers customization options for color, content, the position of the widget, etc.
4. Tidio Live Chat
Tidio is a great option to stay in touch with your customers and site visitors. It helps you generate leads and possible conversions. In addition, you can use this plugin without registering or creating an account. The plugin supports nearly 200 languages out of the box and offers a number of customization options to help you match Tidio’s chat windows to your branding.
5. 3CX Live Chat
3CX Live Chat is a free plugin that offers unlimited agents and chats. The plugin is available in a standalone version where agents can log in to WordPress to access and reply to chats. It enables customers to elevate chats to voice or video calls for free, but it also allows agents to receive website messages in 3CX’s web client and smartphone apps. You can also view missed chats and chat history Geolocation options to view the location of visitors.